Frequently Asked Questions

Order Tracking And Delivery

You can check the status of your order by clicking “Track Order” below.

We’ll send you an email and SMS when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.

Currently, we don’t allow to change the address once the order is placed.

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

There are no shipping and delivery charges when you shop at Wan Energy.

If you feel that your package was opened/tampered with, please don’t accept delivery. Would you please cancel the Order in My Orders? We will confirm your cancellation request.

You have a single order with many items that could have been shipped separately. You only have a single item order. If an item is missing from a set or combo, please contact us through email at our Contact page. The order status is ‘Delivered,’ but I have not received it. What should I do? Check with your neighbor/front desk, etc., if someone accepted the package. If no one received delivery, write to us office@wanenergy.com.

Refund

Once we receive the original item, we will do a quality check and initiate a refund within two days.

 – For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.

 – For cash on delivery orders, it will be credited to your bank account through an NEFT transfer within 2 hours.

 We will also keep you updated on Email and SMS.

 What are the different modes of refund available?

Refunds are made to the original modes of payment for:

  • Credit cards
  • Debit cards
  • Netbanking
  • Wallets
If you cancel the order before shipment, we will start the refund almost immediately. If you cancel the order after shipment, it might take up to six days to initiate the refund. 

Bank takes an additional 7 to 10 business days to credit the amount. We will also keep you updated on Email and SMS.
 
What are the details I must provide for a bank NEFT transfer?

You need to provide the following details:

  • Bank account number
  • Account holder’s name
  • IFSC code (mentioned on your bank cheques)

You need to upload your airway bill/courier receipt at ‘CONTACT CUSTOMER CARE’. We will reimburse the charges to your bank account via NEFT transfer.

Cancellation

Go to My Orders and tap on an order you wish to cancel. Click on the CANCEL button.

Cancellation is not allowed if the order has been shipped.

If you cancel your order, the status will show as order Cancelled. In a rare scenario, if Wan Energy cancels your order, the cancellation reason will be mentioned on the Order details page & if you have made pre-payment for the item, we will refund your money back.

If you’ve already paid for your order, we will refund the money in the original mode of payment.

You can also check the status of your refund by clicking “Track Refund” below.

Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be canceled. Go to My Orders and tap on order you wish to cancel. Click on the CANCEL button.

Cancellation is not allowed if the order has been shipped.

You might have ordered a non-cancellable product, or you have already requested cancellation. We will work on your request, and you need not cancel it again. Also, if you have placed a cash-on-delivery order, you can’t cancel the order till the order gets verified or the order has been shipped.

Return/Replacement

Click on “Return/Replace” below and select the reason to initiate the return or replacement of your item. Our courier partner will pick it up from your place. Keep the product tags and packaging intact.

Once we receive your original item, we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

Most of the items available on Wan Energy Solution are eligible for return. However, there are a few exceptions. The best way to check whether an item is returnable or not, you can refer to the product description.